We found the kindness, thoroughness, integrity and honesty of Mike and Sons was far above any business we have dealt with in years. When we called to schedule service, we were able to talk to a real person on the phone who was knowledgeable, pleasant and helpful. Once we arrived, the service rep, Manny, treated us like gold, and we enjoyed the time we spent with him. He clearly explained all of our options and made recommendations that were best for us financially. After service was finished, he explained all of the findings in detail, including texting photos with explanations. He even refused to charge us for diagnostic work on a part that could not be repaired in their shop. For the frosting on the cake, Mike and Sons actually share a parking lot with Macy's at the Arden Center Mall, so we were able to easily get lunch, walk and shop while waiting for our car. We highly recommend this family business.