We want to talk to you about your vehicle and listen to what you have to say. After all, you’re the expert when it comes to what seems wrong with your car. When you drop in or come in for your appointment, be sure to tell us about anything you have observed—seen, heard, or felt—that is different. It’s okay if you’re not sure what’s wrong; just tell us what doesn’t seem right.
If you get a chance, jot down some notes before you come in. What is your car doing (or not doing)? How is it handling? Are there any new noises you’ve been hearing? How is your vehicle’s performance—is it braking well and speeding up as it should? How do road conditions, weather conditions, and other factors affect your car? Have you done any recent maintenance? Have you missed any routine maintenance? You can expect a thorough inspection from us, and the more information you have for us, the better.
When you bring your car to Mike and Sons, we will listen to you about what is going on with your vehicle. We perform a complimentary courtesy check on all vehicles and text it to you, complete with photos and notes. We do this to let you know the health of your vehicle and ensure that your car is safe.
We then provide you an estimate to let you know how much we estimate it will cost to repair or maintain your vehicle. You can trust the auto repair estimate you get from us. We stake our reputations on our conduct each day!